Privacy policy

About this policy

Sayso: AI Discount Builder (“Sayso”, “we”, “us”) is a Shopify app that turns a plain-English description into a native Shopify discount. This policy explains what information the app collects when a merchant installs and uses it, how we use that information, and the choices you have.

It applies to the Sayso app and to this website. It doesn't cover Shopify itself or any third-party services you connect, which have their own privacy policies.

Information we collect

When you install Sayso, Shopify gives the app access to parts of your store, limited to the permissions you approve. We collect only what we need to provide the app:

Store and account details. Your shop domain and the access token Shopify issues to the app, plus your plan, subscription status, trial dates and AI usage counts for billing.
What you ask the app to build. The discount requests you type, the follow-up chat messages, and the discount the app generates from them (title, summary, rules, worked examples and status).
Catalog information. Product and collection names, product types, vendors, variant titles, SKUs and prices. The app reads these from your store so it can match your request to the right products.
Customer segments. The names and conditions of customer segments you choose or ask the app to create, so a discount can target them. The app refers to a segment by its ID and never copies the customers in it.
App settings. Your default discount settings, your chosen AI provider and model, and, if you bring your own OpenAI or Anthropic API key, that key. Stored keys are encrypted (AES-256-GCM) and never shown back in full.
Technical logs. Our servers keep standard logs (such as request times, errors and the shop a request came from) to keep the app running and secure.

How we use information

We use the information above only to provide the app to you and support you in using it:

Turning your requests into discount previews and creating, editing, pausing or deleting discounts in your store when you confirm.
Billing through Shopify and enforcing plan limits.
Answering support requests, fixing problems, and keeping the app secure.
Meeting our legal obligations.

We don't use your data for advertising, build marketing profiles from it, or combine it with data from other stores.

AI processing

To build a discount, Sayso sends your request, your earlier messages in that conversation, and the relevant catalog details (such as product names, collections and prices) to an AI provider. By default this is Anthropic. If you connect your own key, it goes to the provider you chose (OpenAI or Anthropic) under your own account with them.

We don't send personal information about your customers to AI providers. Both providers state that, by default, they don't use data sent through their APIs to train their models.

We do not sell, rent or trade personal information or store data to anyone. We share information only when running the app requires it:

Shopify, which hosts your store, runs your discounts at checkout and processes app billing.
AI providers (Anthropic, or OpenAI if you connect your own key), as described above.
Infrastructure providers that host the app and its database (Render), and only to run the service for us.
Legal and safety reasons, when the law requires it, or to protect the rights, safety or security of our users or the app.
A change of ownership. If Sayso is sold or merged, the buyer would have to follow this policy.

Your customers’ data

Sayso doesn't collect or store names, email addresses, addresses, order history or any other personal information about your customers. Discounts run inside Shopify’s checkout, and Shopify, not Sayso, checks whether a customer belongs to a segment.

Because we hold no customer records, requests we receive through Shopify’s customer data request and customer erasure webhooks have nothing to return or delete. Shoppers with a privacy request should contact the store they bought from. Where we handle store data on a merchant’s behalf, we do so as their service provider.

Retention and deletion

We keep your data while the app is installed, so your discounts and their history stay available to you.
When you uninstall, we delete the app’s access to your store straight away.
About 48 hours later, Shopify tells us to erase your store’s data, and we delete everything we hold for it: settings, API keys, discount records, chat history and billing records.
Discounts already created in your Shopify admin belong to your store and stay there. Discounts built by the app stop applying once it’s removed.

You can delete individual discounts from the app at any time, or contact us to ask for your data to be deleted sooner.

Security

All traffic to and from the app uses HTTPS. Requests from your admin are authenticated with Shopify session tokens, Shopify webhooks are verified by signature, and every record is scoped to the store it belongs to. API keys you provide are encrypted at rest. No system is perfectly secure, but we work to protect your information and will notify affected merchants of a breach as the law requires.

Your rights

Depending on where you live (for example under the GDPR in the EU and UK, or the CCPA in California), you may have the right to access, correct, delete or export your personal information, and to object to or restrict how it’s used. To make a request, contact us using the details below. We’ll respond within the time the law requires and won’t treat you differently for using these rights.

International transfers

Our hosting and AI providers may process information in the United States and other countries. Where the law requires it, these transfers are covered by appropriate safeguards, such as the standard contractual clauses our providers offer.

Children

Sayso is a business tool for Shopify merchants. It isn't meant for children, and we don't knowingly collect information from them.

Changes to this policy

We may update this policy as the app changes. The date at the top shows the latest version. If we make a significant change, we’ll let merchants know in the app or by email before it takes effect.

Contact us

Questions about this policy or a privacy request? Use the support contact on our Shopify App Store listing, or reach us from the app in your Shopify admin.